I'm a Very Insightful Person, I'm here to share knowledge. Once connected it directly to a hub, a little bit loose, but then interne. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. With any other modem this would be a connection from the telephone system which would also come from a wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 01-02-2023 14:26. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. You should see a welcome screen, then the Virgin Media start up screen. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Don’t plug the power cable into a plug socket yet. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The phone number doesn't connect you. Tuning in. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). • Plug the power supply into a mains socket. 132Mb average speed. Picture above. 3) other. Rob. on 17-12-2022 10:39. If you have a SuperHub 3, please see the following explanations. The top “capped” one is marked FM & has been disused since cable went digital. in QuickStart, set up and connections Monday; Delayed install in QuickStart, set up and connections Monday; Weak Wi-Fi in Networking and WiFi MondayThere is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. - 5156068. Browse Virgin Media Virgin Media Community. These are the parts I could find, they were screwed into the end on the coaxial cable. The isolator has a terminator cap (marked below) fitted to the open end. It allows your computer to send information along your network. Vote. I don't have a virgin media wall socket and this is stressing me out. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Virgin Media Wall Socket. My Virgin Media App. Learn more. • Scroll to the HDMI port you connected the cable to. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I have the new one as. Just joined. It probably goes into another room in the house. on 15-02-2022 10:03. My wall socket has fallen off as it was behind my sofa does anyone know if I. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. But the wall socket, I cannot attach the wall socket with Isolator Cable. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. All the cabling is the property of Virgin Media and must not be touched. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. I don't work for Virgin Media. Virgin Fibre Areas only. £ 9. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. #2. Until any switchover is completed, your telephone wall sockets would work as per normal. Which was great as that is in a better location than my master Socket was. on 30-12-2022 13:41. Image below of the Virgin Media PSU Plug that connects to the coax. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 4. Tudor. 1 [or 192. Manage Your Account. Just had the Hub 3 delivered for Quickstart. virgin media internal wall box. A power adaptor to plug into the Stream box and a power socket at the wall. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. It is actually a VM box but a very old one, even though it was still in use just over a month ago. virgin media internal wall box. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I'm very sorry for any issues you've had in speaking with the team. Please help. The new cables from your Quick Start kit will be push fit. Manage Your Account. - 5250024 1 ACCEPTED SOLUTION. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Hi, Same problem here. 1. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The box and cables may have been removed by the previous occupiers. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Please help. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Dave. Damaged Wall socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. My Virgin Wall socket not same as installation guide that one. I have signed up as a new user for Virgin Fibre. Phone. just moved in, can see the brown cable coming in from outside but there's no VM. 3 weeks ago. We would like to show you a description here but the site won’t allow us. I can’t find a wall socket anywhere that matches those indicated by virgin. But I have no Virgin Media Wall socket in my house. Options. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. The principle is exactly the same as every other modem. Reply. I’ve just received my quick start package. Kath_F. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Plugging your virgin media router into an extension lead is fine. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. The internal wall boxes are mostly oblong. )In this video, I am showing the sta. The two sockets on the wall on the RHS are telephone sockets. Occasionally only a very short stub of wire is left behind often hidden. This includes: The Stream box. kirbyp4. Red Light. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. No Virgin Media Wall socket . Options. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. You'll need to check that your TV box is connected correctly. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. ahhh the rubbish that is CS - you could try this. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Call the pre-installation and delivery team on 0800 052 1734. on 23-10-2022 13:36. I have looked everywhere but can't seem to find one. I received a box to quick start with VM but there is no wall socket in my flat. Tudor. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Just joined. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When ordered it didn't say anything about needing a VM wall socket. Browse Virgin Media Virgin Media Community. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. in Networking and WiFi Sunday; No Virgin Media Wall socket . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Options. tion of your internal wall socket. I don't have a Virgin wall socket. The block box on second picture is an amplifier for terrestrial TV. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. No internet, unfortunately. I was told when purchasing the broadband package that fibre was available here. can someone contact me about moving a TV point please. 0. Feb 22, 2022. I'm sorry to hear about the missing wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Options. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 2. Tuning in. Tudor. The other is marked TV, & this is used for TV & Broadband. You can possibly do this in two ways. Apologies for any cabling issues. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. No, the ethernet cable is for a wired device if you have one. Everything is converted to specialised triple screened coaxial cable. My dad bought the 1gbps package and arranged the delivery for - 5273209. Your new services from Virgin Media are all set up and ready to use. If you can get Quickstart, you can choose one of two delivery options. Connect the Hub’s power cable with the blue tab. Vonage 2nd line. At least spell your title correctly jeezus . Account - Cable. All the wall sockets I can see are for BT. Apologies for any cabling issues. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Browse Virgin Media Virgin Media Community. Trace any cables coming out of it and check the ends of them. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. If you are trying to do something else, please explain more. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Or a VM person will sort it for you when they get here in a day ot two. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Plug it into a wall socket near one of your existing. Security matters. All. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. 4 weeks ago. Everything you need is posted to you. Absolutely not. Options. Quick tips on prepping for Virgin Media technician's visit. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Same thing happened, and on all the wall phone points. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Quickstart is the quickest and easiest way to setup our services. I have my original wall box still that has the CableTel logo. James-30 wrote: ». Stream from Virgin Media. The "two cables" sound very like a Sky dish install. Call the Pre-installation and delivery team on 0800 052 1734. Trouble shooter. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Or either the landlord or aerial installer are pulling a fast one. I’m wanting to connect my modem to the quadplex if possible, rather than to the VM socket, therefore allowing me. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. on 31-12-2021 10:47. Old Virgin Media box and poor signal. Browse Virgin Media Virgin Media. Willferox, May 6, 2022 #1. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. your Virgin Media phone, or 0345 454 1111 from another network. Tried looking but can't see a way to book an engineer for this? Thanks. VM BB TV Landline. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. The cables won’t attach to the wall socket which looks mangled. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Some cordless systems have a paging function (often controlled from a button on the base station). wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. ; If the TV box is connected to the Hub, make sure the. 1. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 4. Hi there I moved house with my family and we wanted to move to Virgin Media. on 15-02-2022 10:03. When I proceeded to set up my Hub 3 I quickly realised that. Tudor. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. and view the images for a range of different wall box options. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Is it necessary to plug the cable to socket for having wifi, if so what can I. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I wanted to check with people on here before trying to get an engineer in, just. . 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Follow these simple installation steps for your Virgin Media home phone set up. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. There are two empty wall sockets but the cable doesn’t fit into either. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. VM BB TV Landline. Second, you'll likely need a manned installation for your VM services. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. and view the images for a range of different wall box options. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Aug 8, 2019. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. pentagon-shaped device that plugs into a wall socket and has an. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Virgin Media services are only available in eligible Virgin Media network areas. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. There is no additional slot. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. However, I do not have any of the specified wall sockets available. . Get the Hub ready by connecting the wires. My Virgin wall socket just have phone line, didn’t get. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Browse Virgin Media Virgin Media Community. The Openreach sockets do not work for Virgin Media. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Call the Pre-installation and delivery team on 0800 052 1734. Plug the cables into the Hub. (and up the wall). Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. What do we do? - 5352510. Connect to the Virgin TV box. I just found a box in the closet which has a cable indicated as CABELCON 4. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Solved No Virgin Media Wall Socket At Installation Community 4832746. Options. I have only got one rectangular shaped white socket (Shown as below) but it seems old. You need a Virgin Media wall socket to connect to their broadband services. Options. . No Virgin media wall socket. Not all properties have a socket. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Also there will be an external, often brown, omnibox. The old owners of the house had virgin media - 5381338. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I can only find the TV socket. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. No virgin media wall socket. RedTomato said: I removed my Virgin cable about a month ago. • Take the red-banded end of the isolator cable and push it. Plugging your virgin media router into an extension lead is fine. Your "loss of signal" point is a good one. The cable could be hidden within, or behind, furniture. Account - Mobile. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. Got my virgin media self install kit but I don't have a virgin socket. 4. In response to Jonny-M. The cable on the right looks like is for a Freeview TV antenna. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Hi, I recently moved to this house and placed an order for VM broadband which I received today. The first thing is to start making alternative arrangements for your internet connectivity. I'm very sorry to hear about the non wall socket. Re: No wall socket. It should look similar to the integrated wall socket on Picture 3. They will charge £99 for a relocation. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Home Phone. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The new cables from your Quick Start kit will be push fit. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. £8p/m extra or included with Gig1 or Volt. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 3 weeks ago. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. First picture is telephone socket which is now not used. That would indicate the base station and the handsets are in communication with each other. The principle is exactly the same as every other modem. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. The metal box in photo 3 looks like a likely contender. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Look for an omnibox on the outside of your property and try and trace the cable. 23/04/17 - 06:45 #6. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Please support me in this regard. Solved Fibre Phone Upgrade Virgin Media Community 4863537. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Once connected it directly to a hub, a little bit loose, but then interne. Options. I will only be using one wall socket, so the other socket will have no connections.